Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. The merchandise was as described or was not defective. If the chargeback stems. Include any terms relevant to the transaction, including return, cancellation and. NOTE: Domestic Processing Violations are not a covered reason under new Visa chargeback codes. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. Having a Lax Attitude Toward Industry Rules & Regulations. It’s a 3-digit alphanumeric shorthand attached to a returned ACH transaction explaining why an ACH transfer is reversed. The Address Verification Service (AVS) is a fraud prevention system that, when used effectively, can help to limit fraud and chargebacks. It should ultimately help prevent fraud and unwarranted chargebacks, specifically applying to disputes marked with a Visa reason code 10. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. 3 is an updated version of legacy Visa reason code 72, which was phased out under the Visa Claims Resolution initiative. Reason Code: 10. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. UA06 Fraud – Chip and PIN Transaction. When one cardholder initiates a dispute with their issuing. The major card networks have unique reason code systems, and banks use separate tools. Chargeback Reason Codes Reason code are the first key to understanding the root causes . Depending upon the class, a retailer will have a swift way to offer evidence supporting the claim. Code 4807: Fraudulent Card-Present Transaction. About American Express chargeback reason codes. 634. The following are some examples: Visa Reason Code 13. Reason Code 03: Laundering: The merchant processed transactions that did not involve a bona fide cardholder: Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback thresholds: Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds:. Processing Errors involve chargeback and disputes revolving around processing issues, late presentment, credit processed as charge, invalid card numbers, no show errors, incorrect charge amounts. 26% - the number of chargebacks that result from undelivered orders. Customer not disputed more than the Original Transaction Amount. 18167 US Highway 19 N Clearwater, FL 33764 877. Improve the customer experience by resolving issues quickly. 4 Section . Only an issuer can initiate the chargeback process. Choose “chargeback and inquiry status” from the drop-down menu. We’ve all been there as an eCommerce owner: you excitedly ship out a $1,500 order to a customer, and then a few weeks later you’re notified that the customer has opened a chargeback dispute. The reason_code will be one of the following values: chargeback_reimbursement: The gross shows positive if the chargeback was resolved in the seller's favor, and the seller gets a refund. At Chargebacks911®, we combine expert human analysis with our own proprietary technologies to create the most powerful chargeback and fraud management solutions. The major card networks have unique reason code systems, and banks use separate tools. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Managing Reason Code 41 chargebacks. A chargeback reason code is a number that helps to inform a hotel why a chargeback was filed. A chargeback filed due to buyer’s remorse is a prime case of friendly fraud; a situation where a customer side-steps a return policy in order to gain an illegitimate refund. 53 (6) 13. 2. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. 1 Merchandise / Services not received . These codes are broken down into five different category. Multiple Authorization Requests. Merchants can find a. Mastercard Chargeback Reason Code 70: Chip Liability Shift. Chargeback reason codes vary by the credit card company. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. 9% and 100 chargebacks per month], you can get into the excessive chargeback program, which can cause penalties of up to $50 per chargeback. These numeric codes vary via card brands, yet all hypothetically fill the same need: to provide explanation behind the chargeback dispute. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. Visa chargeback reason code 78 falls under the “Authorization” category. [1] Sift. F01. A customer payment dispute, more commonly called a “chargeback,” happens when a cardholder disputes (challenges) a payment card transaction and asks the card-issuing bank to reverse it. 2. However, the 30 day waiting period can be waived if you’ve. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. VCR tables (Figures 1 and 2) map the old Reason Code to its new Reason Code. 9808 info@chargebacks911. As a merchant, you face the brunt of chargeback losses. And according. ”. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. Using the same link provided above, contact PayPal to report the scam. 3. Others require banks to wait for a certain period before they can issue a chargeback. Visa organizes their chargeback codes by categories. This will be referenced in the chargeback notice you received. Not remembering the original purchase. Expedited Dispute Resolution forms will not be allowed. The customer regrets their purchase. Card Number: Alphanumeric: The first 6 digits, followed by. Field name: reasonCode. Faxing and Mailing Agencies: American Express chargeback reason code C31 falls under the “Card Member Disputes” category. In all, there are four major categories of Chargeback Reason Codes. Merchants who believe they have received an invalid chargeback under reason code 13. You should code appropriately to handle all codes applicable to the transactions you use. message. Summary of Changes, 13 December 2018According to the 2022 Chargeback Field Report, global costs associated with chargebacks will have skyrocketed in recent years. Explaining Mastercard Reason Code 4859 - No Show/Addendum/ATM Dispute. Dispute Category. For example, some reason codes offer cardholders over a year to file. Friendly fraud is challenging for merchants because it’s tough to diagnose. Every chargeback is filed with a reason code that identifies the given reason for the dispute. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. 3 Incorrect Currency. At this stage,. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. 13. ACH disputes pertain to various parties involved in an ACH transaction, which is an electronic funds transfer facilitated. ) has its own reason code system, so sellers should carefully check the card used for the transaction. Other reason codes address entirely understandable reasons for cutting a merchant off from their credit card processor, like participating in money-laundering schemes, colluding with other merchants to fix prices or. But, it could be up to 540 days, in some situations. 1=1010,. Chargeback reason code description – An explanation which provides the reason of raising a chargeback by the cardholder. These symbols stand for reasons why a financial institution may file a credit card chargeback from their client’s name. The chargeback can be for the total transaction amount or a lesser amount. non_receipt: The buyer claims they didn't get the goods or services. According to Visa’s press release announcing the changes, those response codes are as follows: Response Code 62—Restricted card (card invalid in region or country) Response Code 78—Blocked, first used (transaction from new cardholder, and card not properly unblocked) Response Code 93—Transaction cannot be. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. About American Express chargeback reason codes. Documentation must be a direct result of cardholder communication. 0: Updated report version from 1. 4853 – Cardholder Dispute – Credit Posted as a Purchase. Chargebacks. While there are reason codes related to processing errors that cause disputes, the majority of reason codes result from a cardholder disputing a charge. Solutions. It can protect against criminal fraud attacks, but equally important, it protects you from liability due to fraud and other losses. 2 is the result of receiving a declined authorization but going ahead with the transaction anyway. Additionally, one clearing transaction. 80General Arbitration Chargeback. 65% with at least 75 total disputes. 6. Check the chargeback reason code. To obtain additional information, the issuing bank sends a retrieval request to the merchant’s bank. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. The reason codes are grouped into several broad. one jurisdiction to another. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. The Time Frame charts in this guide indicate the reason codes, allowable time frames for chargeback processing and type of chargeback. 1 – EMV Liability Shift 10. A Shopify chargeback occurs when a cardholder contacts the bank about. If the cardholder is using the chargeback process incorrectly — a practice commonly referred to as “friendly” fraud — the information provided to the bank. underlying your chargeback. This code applies when a cardholder claims to have returned merchandise or cancelled services, but the credit did not appear on the cardholder’s monthly. 1: Use the corresponding dates from the invoice. Global chargeback volume topped 615 million cases in 2021, and was estimated to cost merchants nearly $117 billion in revenue. It can range from 60 to 120 days from the billing date. Complaint reason_code values include: not_as_described: The buyer claims that the goods or services received differ from the merchant's description of the goods or services. The time limits for responding to a chargeback also vary based on the card scheme and the chargeback reason code. MasterCard does not have an equivalent reason code. . A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. 2 Compliance CasesReason Code 02. Reference these when rebutting cardholder disputes at your small business. DISCOVER Chargeback reason codes vary but it all means the same thing - refund. Similar statutes will outline potential. Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Dual Message System Pre-Arbitration andA chargeback reason code is a 2-to-4-digit alphanumeric code given by the issuing bank tangled in a chargeback. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. “American Express Chargeback Reason Codes | Sift”. Duplicate Processing - 81ECM monitors first presentment chargebacks regardless of reason code or transaction type. There are several types of chargeback reason codes that can be used, including the following: 1. Chargeback reason codes identify the general reason behind a chargeback. September 2011: 5. Chargeback reason code 11. 12. That suggests that in the times when merchants are compelled to file a dispute, most of the time they will prevail. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Depending on the reason code, supporting documentation may include: Copies of the order confirmation, invoice, or receipt; Proof of. The chargeback transfers funds from the acquirer to the issuer. United States. 6. From there, the merchant can look up the code to figure out what the dispute is about. Added the following fields - Store ID, Credit Card Chargeback Reason Code. 2. 4634. RR - Retrieval Request MID - Merchant Identification number PA - Pre-arbitrations NOTE: PayPal often cites reason codes from cardVisa Claims Resolution (VCR) is the new VISA only chargeback resolution process. 1, 5 January 2016. 15% - the number of chargebacks initiated by cardholders due to retailers shipping the wrong product. The shorthand description is “Late Presentment. Clerical These chargebacks occur to resolve chargeback-related disputes between network members. Expedited Dispute Resolution forms will not be allowed. EFM MONTHLY CRITERIA NUMBER OF E-COMMERCE TRANSACTIONS FRAUD CHARGEBACK AMOUNT FRAUD CHARGEBACK RATIO BASIS POINTS (BPS) 3DS UTILIZATION (EMV 3DS + DATA. 4512:While you obviously don’t want customers to cancel their service, a cancelation is far better than a chargeback. Check the chargeback reason code. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. UA01 Fraud – Card Present Transaction. 1 Goods and Services Related Issues 1. The most comprehensive guide to chargeback reason codes. Prevention strategy: Implement EMV chip card technology to reduce the risk of fraudulent card-present transactions. compliance process depending on whether a chargeback right exists. #9. Use pre-sale fraud detection service providers that can help verify the cardholder’s identity, detect potential criminal activity, and reduce the risk of accepting unauthorized transaction. This can be transaction receipts, proof of. EMV has been a mostly global standard since 2004. Chargeback representment succeeds when you can present your rebuttal concisely and substantiate. Please refer to chapter 5 for more information. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions on non-chip enabled cards. In simple terms, an Electronic Commerce Indicator (ECI) is basically a 3-D Secure response code. Specify the default reason code that you want the system to assign when you enter a chargeback amount. Chargeback Reason Codes The Ultimate Guide; BIN Lookup Find a Card's Issuing Bank; ROI Tool The Cost. Invalid Reasons for a DisputeCorresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. The reason code. Response to retrieval request: Based on the information provided, the acquiring and issuing banks resolve the dispute, if possible. ) A no-nonsense summary of evidence that proves transaction is legit. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Chargeback reason codes will usually provide specific information about what kind of evidence is needed to get the chargeback reversed. reason code information. Please refer to chapter 5 for more information. related Chargebacks (Reason Codes 4837, 4840, 4849, 4863, 4870, and 4871), Chip/PIN Liability Shift (Reason Code 4871) section. For each reason code, a definition isWhat is Visa chargeback reason code 12. The cardholder claims either that the merchandise was never received, or the services purchased were not provided. 13. What are chargeback reason codes? Mike Conway 2021-03-04T20:56:54+00:00 Issuers send chargebacks to the merchant’s acquiring bank with a reason code to communicate what caused it. FR6 Partial Immediate Chargeback Program. Check the chargeback reason code. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. 0 and its benefits; Difference between current and. DISCOVER Chargeback reason codes vary but it all means the same thing -. Reason. At Visa they used to receive reason code 98. Discover Chargeback Reason Codes Explained. Encrypt transmission of cardholder data. 4853 – Cardholder Dispute – Goods or Services Not as Described or Defective. 634. Assigned to the dispute condition. 78%), cash (12. Fraud is the number one chargeback reason, but it is important to note that there are two types of fraud: After the issuer initiated the dispute, the merchant issued a credit for the whole transaction amount in the merchant's local currency. F02. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The reason code. By entering your email, you agree to receive marketing emails from Shopify. UA01 Fraud – Card Present Transaction. Concerning Native Expres chargeback reason codes. Each chargeback is disputed by a specific reason code. The customer is claiming that this purchase was not authorized. By entering your email, you agree to receive marketing emails from Shopify. A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. If a criminal manages to defeat the technology and complete an online purchase, Mastercard will shift liability away from the merchant and onto the issuer. Each card network maintains reason codes to cover all the disputes that qualify for. 3 –. REQUEST A DEMO. What is the chargeback representment process? When faced with a chargeback representment, you should take these steps. 4630 . Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. Discover chargeback reason code 7030. 1: Use the corresponding dates from the invoice. 78 (1) No Authorization: 12. Chargeback time frames - A specific period during which a chargeback can be raised. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at. UA02 Fraud – Card Not Present Transaction. Below stated are some, Chargeback Response but not every, examples of particular documents that could be used as proof: Verification codes (authorization, AVS, card security code, 3D Secure 2. 4 is an updated version of legacy reason code 77, which was phased out under the Visa Claims Resolution initiative. [noun]/* kə • stə • mər • di • spyo͞ot/. 3 No Authorization 53 (6) 13. Description. Valid Values/Format: 22 - First Chargeback Handling Fee. But friendly fraud is much more ambiguous. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. A Product Not Delivered chargeback means the customer believes they did not receive the goods or services they purchased. The shorthand description is “Incorrect Transaction Code. PRICE code. Visa Chargeback Reason Codes are divided into six general groups, with 22 subcategories (codes): 1. Contact Crescent Payments to help manage your chargebacks. 69%), and debit cards (7. All ACH return reason codes consist of the letter “R” followed by two. A chargeback reason code is a two- or four-digit alphanumeric code issuing banks assign to disputes. Here’s how your store can prevent and deal with chargebacks. 3 No Authorization. Documentation must be a direct result of cardholder communication. Lost card, pick up (fraud account) (41) If you see this response, it means the credit card owner has reported this card as lost. Combined the Authorization-related Chargebackssection into chargeback reason code 4808(Authorization-related Chargeback) as announcedin the Global Operations Bulletin No. Consider Deadlines. reason code information. Issuer ACS unavailable - Visa generated CAVV. Reason Code North-America: Canada and United States of America; Reason Code: All other countries; Fraud. Using the same link provided above, contact PayPal to report the scam. Visa chargeback reason code 12. Click “filter orders”. But research by Javelin found that merchants dispute 43% of all chargebacks and succeed at 60% of those disputes. SecureCode also includes another important benefit just for merchants: if fraud is reported on a transaction that was authenticated with SecureCode. Following the prompts that pop up, inform PayPal of every detail, and include the screenshots of the conversations you had with the scammer. The first thing you should do when you receive a chargeback notification is to check the reason code that the card issuer assigns to the dispute. Specify the default reason code to. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). Vantage HouseThe same is true of all chargeback reason codes. These codes explain the reason why the chargeback was filed, and the reason the chargeback was approved. 2 Recurring transaction cancelled . Chargeback reason codes are codes used to categorize the reason for the dispute. Credit not processed for cancelled or. To facilitate the RuPay members in raising and resolving a dispute on a transaction which had previously been cleared by RuPay, RuPay has defined the rules and guidelines for the dispute management process in this manual. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. ) • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. ”. It depends on the chargeback reason code associated with the dispute. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. Chargeback. Fraudulent Activity. Each code corresponds to an issue or problem. Availability Date: October 24th, 2021. The shorthand description is “Service Code Violation. Each bank card network has its owner list of reason codes banks must prefer from. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Otherwise, the acquiring bank sends a chargeback notification. a) Code 75 (Cardholder Does Not. Then they instruct the merchant’s acquiring bank to reverse the transaction and withdraw the funds from the merchant account. 12, 1December 2015, Authorization-relatedChargeback Sections Combined. Chargeback reason code 10. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. Here’s how your store can prevent and deal with chargebacks. Reason Code. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. . Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. Discover is a credit card network and an issuing bank—just like American Express. With the chargeback code in hand, the merchant can now review the transaction. Visa Reason Codes Quick Reference Guide Author: TD Canada Trust Subject: Visa Reason Codes Quick Reference Guide Created Date:American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. The good news is that most of these invalid claims are disputable by the merchant. 12. Older time limits for disputes vary based on reason code; in many cases buyers have 120 days after a purchase to file a chargeback. 4853 – Cardholder Dispute – Credit Posted as a Purchase. The shorthand description is “Paid by Other Means. Chargeback . 3 No Authorization. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. 2? Visa chargeback reason code 12. 42 - Late Presentment. After a few days, the merchant from whom Linda bought the necklace receives a chargeback from her bank under the Reason Code 78: Ineligible Transaction/ Service Code Violation. Submitted: The response has been sent and the issuer is. If using any other currency than this, it should be equivalent to the specified amount. American Express . This chargeback reason code can be avoided by ensuring that returns are processed promptly and accurately, and that the customer is informed of any credits issued. Values are: Blank: Use the receipt G/L date. EMV Liability Shift Non-Counterfeit Fraud. What is Visa chargeback reason code 12. 2 for Visa and Reason Code 4850 for Mastercard). Region Only) 4855 Goods or Services Not Provided. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Chargeback /Dispute; Merchant Response. chargeback_settlement: The gross shows negative if the chargeback was resolved in the buyer's favor, and the funds return to the buyer. ”. Card networks send these codes to merchants to indicate why a chargeback has been filed. The chargeback initially results in the debit or credit card charge being reversed and the funds that you received for the payment being returned to the customer. Issuer’s Arbitration Chargeback. We want to clarify: this doesn’t imply that a transaction ID can reliably prevent chargebacks and fraud. High Level Visa Chargeback Dispute Flow. If you choose to fight the chargeback, Amazon Pay will charge you a $20 Disputed Chargeback Fee. for chargeback reason code 4863 (Cardholder Does Not Recognize). According to a study released by Juniper Research, ecommerce businesses were projected to lose roughly $20 billion in 2021 due to fraud, an 18% increase over the $17. 1 Card Recovery Bulletin 11. The codes for each card brand are listed below along with the recommended documentation to provide. ” This reason code means that the merchant processed a magnetic stripe transaction without obtaining authorization approval on a. Reason Code 05: Excessive Fraud: The merchant breached predetermined fraud-to-sales dollar volume thresholds. 0) Email conversations with the customer; Contracts; Digital usage logsA CSC is a three or four digit number printed (not embossed) on a credit card. 31. 76 - Incorrect Currency or Transaction Code or * Domestic. Depending on the reason for the chargeback, your evidence needs to prove you: verified the identity of the shopper. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. 9808; [email protected] reason codes are what tell a merchant why a customer is disputing a charge. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. We used 3DS to authenticate this purchase and obtained AVS and CVV match codes at authorization (page 2). For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, Try Shopify free for 3 days, no credit card required. Chargeback . Late Presentment Rules: Mastercard. Reason . The list of chargeback reason codes in this article. Please note that each card network (MasterCard, VISA, American Express, etc. Try Shopify free for 3 days, no credit card required. Reason codes are alphanumeric codes that provide the justification to awarding a chargeback. 00: The amount of the transaction. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. 02/10/16 Added Debit Chargeback Reason Codes. 9% with at least 100 total disputes. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. 5 billion lost in 2020. for chargeback reason code 4863 (Cardholder Does Not Recognize). MasterCard: Reason Code 4859 Services not rendered. 4853 – Cardholder Dispute – Credit Not Processed. NR . 16, 2021. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive . An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. Summary of Changes, 13 December 2018Step #2 | Report the Scam to PayPal. Mastercard issuers use merchant advice codes to respond to authorization requests, and as a communication tool with merchants regarding a cardholder's account. The following chargeback reason codes are related to EMV: Visa: 10. This code tells you why the customer or bank initiated the dispute. The merchant did not receive any returned merchandise. 3 - Incorrect Currency . The chargeback transfers funds from the acquirer to the issuer. Each bank card network has its owner list of reason codes banks must prefer from. Here's a list of all the current Visa reason codes: Chargeback Code. 2 falls under the “Processing Errors” category. Now, compliance cases must be submitted through Visa Resolve Online (VROL). All chargebacks start with a customer making a purchase in person, in an app, or online. There is a USD 25 limit for the First Chargeback (Reason Code 22). 4631. Some credit card companies also include a short phrase describing the code and chargeback. Excessive Chargebacks: The merchant exceeded established chargeback thresholds. Description: Reason code for applying handling fee. 4853 – Cardholder Dispute – Goods or Services Not Provided. The most common chargeback reason codes are fraudulent charges, unauthorized transactions, and products not received, however, there are dozens of different chargeback reason codes for cardholders to choose from. Complete Guide to Visa Compelling Evidence Update CE 3.